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Email hacked and unable to change password. Please help!

Joining in


My husband got his VM email hacked last week. We have contacted the helpdesk, and nothing has been done so far. Today, the password was reset by the hacker and we cannot access that email anymore. The hacker has been using it to hack other people and hack all our accounts too. We have reported this to the police and waiting for VM to cancel that email address.

please could someone help us solving this issue?



Alessandro Volta

If you read down this page it is full of reports of VM mail accounts being hacked.  Either a large number of users have been careless about password security, or there is a systemic problem with VM email accounts. 

Virgin don't seem to be taking this seriously

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Forum Team
Forum Team

Hello ncard23


We're sorry to hear of the issues experienced with your email account, we appreciate the concern this can cause and you raising this via the forums. 


We're eager to look into this further for you and help resolve the issue. We will send you a Private Message to get some more details from you.