Email hacked and needs deleting

[gail6]

Please can you delete my husbands old email account.  We no longer have a Virgin Media account.  Hi email address has been hacked and is being used to hack Instagram accounts.  [MOD EDIT: Personal info removed]

Thanks

[Steven_L]

Hi gail6,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your email account.  I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[Steven_L · Accepted solution]

Thanks for confirming all the information via private message gail6, this has now been passed to our IT support team to have the address deleted from the system. I will be back in touch as soon as the team confirms that the address has been deleted.

Kind Regards,

Steven_L

[Steven_L]

Sorry gail6, there is no update as of yet from the support team, it can take up to 5 working days for the team to look into the issues. 

I will be back in touch as soon as I have any further updates.

Kind Regards,

Steven_L

[gail6]

Thank you.  Much appreciated.