Virgin Media Community

[Ian36]

I have recently had my email hacked. I have followed the advice regarding removing auto forward email addresses I don't know. I notice that in the filters there are =jjj and = kkk. Should these be in there or should I delete them ?

[Graham_A · Accepted solution]

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@Ian36 wrote:

I have recently had my email hacked. I have followed the advice regarding removing auto forward email addresses I don't know. I notice that in the filters there are =jjj and = kkk. Should these be in there or should I delete them ?

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If you didn't set them up then delete them.

I hope that you have followed all the other advice for hacked accounts, i.e changing the account password and security answers as well as checking all your devices for malware.

[Ian36]

Thanks Graham. Yes I have changed my password etc. I have deleted them all and the auto forward filter and I am finally getting my emails into my inbox. Success! 

[Kath_F]

Hi Ian36, 

Thanks for your post and apologies to hear you faced some issues recently. 

We're glad that you've been able to get things sorted since posting. 

I'd also like to say thanks to Graham for offering some great advice to help get you back up and running again. 

If you have any further issues, please pop back and let us know so we can help.

Take care and enjoy your weekend 🙂