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Benandemma
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Email failure virgin.net

My email @virgin.net last synced on Monday at 12:37pm . Since then it hasn't worked . I get a message to sign my password but it makes no difference . Hours on hold to virgin media without any answer. Any ideas what is wrong? I can't access on webmail either. 

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Sololobo
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Re: Email failure virgin.net

You may find some answers in this post:- https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073

 




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Benandemma
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Re: Email failure virgin.net

Sadly doesn't help. I am a virgin media customer and everything was fine until Monday midday. Then nothing

Graham_A
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Re: Email failure virgin.net


@Benandemma wrote:

Sadly doesn't help. I am a virgin media customer and everything was fine until Monday midday. Then nothing


Not necessarily as clear cut as that might suggest.

A number of current VM broadband customers are finding that older virgin.net email addresses are not tied to their current account, as explained in the link already provided.

When you sign into your primary VM account at My Virgin Media is the virgin.net address listed under the My Profile tab in the Virgin Media mail section, or as an additional account under the Manage Accounts tab?

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Graham

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Benandemma
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Re: Email failure virgin.net

Thanks Graham. Now I can't even log in without some hang time and then a Web page expired notice. From other sites seems this is an issue for others also today?

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DJ_Shadow1966
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Re: Email failure virgin.net

Hello

The support teams are aware of the issue and are currently working on a resolution. A fault reference of F008272125 has been assigned.

Regards Mike

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