Virgin Media Community

[janetmwest]

An email address that I previously successfully sent emails to is now rejecting with the message:

Reason: This is the mail system at host know-smtprelay-7-imp.

I am sorry to have to inform you that your message, "Hi", has not yet been delivered to xxxx.xxxxxxxx@tiscali.co.uk.

The messages has yet to be delivered due to the following error:??
Socket error: Connection error

This is very stressful as it's for an elderly relative that I need to support. Can someone tell me how to fix this?

[HowardML]

Read this six page thread discussing this issue.

https://community.virginmedia.com/t5/Email/Problems-with-Tiscali/m-p/4715432#M217479

You can't fix it. VM are hopefully talking to TalkTalk (who run the tiscali domain) about a fix. In the meantime use VM web mail to send mail. That works. Log in at mail2.virginmedia.com.