Menu
Reply
janetmwest
  • 1
  • 0
  • 0
Just joined
811 Views
Message 1 of 2
Flag for a moderator

Email failing to one address

An email address that I previously successfully sent emails to is now rejecting with the message:

Reason: This is the mail system at host know-smtprelay-7-imp.

I am sorry to have to inform you that your message, "Hi", has not yet been delivered to xxxx.xxxxxxxx@tiscali.co.uk.

The messages has yet to be delivered due to the following error:??
Socket error: Connection error

This is very stressful as it's for an elderly relative that I need to support. Can someone tell me how to fix this?

0 Kudos
Reply
HowardML
  • 12.33K
  • 1.44K
  • 41
Superuser Emeritus
Superuser Emeritus
806 Views
Message 2 of 2
Flag for a moderator

Re: Email failing to one address

Read this six page thread discussing this issue.

https://community.virginmedia.com/t5/Email/Problems-with-Tiscali/m-p/4715432#M217479

You can't fix it. VM are hopefully talking to TalkTalk (who run the tiscali domain) about a fix. In the meantime use VM web mail to send mail. That works. Log in at mail2.virginmedia.com.


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks