Virgin Media Community

[alanb69]

Since 24th January, no email.

It's not device side, as the webmail at Virginmedia doesn't work and two agents have tried and couldn't get it to work either (webmail).

Password has been reset to no avail.

[John_GS]

Hi alanb69

Thanks for posting and welcome to the community. My apologies for the email issue. Is this just over webmail or through third party client as well?

Kind regards,

[alanb69]

It's across all devices and the webmail.  The two agents I spoke to couldn't login either

[John_GS]

Thanks for coming back to me, @alanb69

Not to worry, I'll PM you now so we can resolve this 🙂

Kind regards,

[alanb69]

thanks

[John_GS]

Hi @alanb69

PM has been sent 🙂

Kind regards,

[John_GS]

Hi @alanb69

Thanks for joining me on PM.

I've re-enabled the mailbox for you now on our system. Can you clear cache/cookies for me and then also do a malware scan on all devices. Just to ensure that's been done. 

Then try logging in 🙂

Let me know how you get on

Kind regards,

[John_GS]

Hi @alanb69

Thanks for letting me know via message it's all sorted 🙂

Have a lovely day

Kind regards,

[DaveT]

I've been getting the same problem for a couple of days. Your mailbox is unavailable, try again in an hour etc. Can this be looked at?

[John_GS]

Hi @DaveT

Please make your own thread and we'll be able to assist further

Kind regards,