Virgin Media Community

[Gloon]

Primary email address down since midday, no access from client devices or webmail.

[Gloon]

Actually I think it was soon after 5pm, not midday.

[Natalie_L]

Hi Gloon, 

Thank you for reaching out to us here on the Community. 

I am sorry to hear you are experiencing issues with your email service. 

Are you still experiencing this issue today? If so, can you please confirm if you are getting any error messages when attempting to login? 

Thanks 

[Gloon]

Was away for weekend, but yes still no mailbox
Outlook says:

Webmail says

IOS says account error.

Now I am home, once sorted I will call it in.

[Gloon]

Apparently my password has appeared in a password leak somewhere, so the mailbox was taken offline.
Would have been great if one of our other mailboxes or phone had been used to communicate this to us.. but it is back online now.

[Martin_N]

Hi Gloon,

We're glad to hear this has all been resolved for you. 

^Martin