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target99
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Email disappeared from folders going back more 10 years

 Logged onto my Ntlworld Email Wchich has historical mails dating back to 1997 which no longer exist. I only have a small amount of recent e-mails in my inbox but curious to know where my mail is

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Forum Team (Retired) David_Pn
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Re: Email disappeared from folders going back more 10 years

Hi target99

 

Thank you for posting on our community forum pages. 

 

We are sorry for any issues experienced with your emails.

 

What services do you have with us at the moment?

David_Pn
Forum Team

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Very Insightful Person
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Message 3 of 6
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Re: Email disappeared from folders going back more 10 years

We have seen this so many times. I'll bet a penny to a pound that target99 is using an Apple device to access his e-mails. The web is full of reports of the unexplained disappearance of e-mail when the device updates or when a user accidentally deletes mail and the Apple OS doesn't make the full extent of the deletion clear to the user. All ISPs are affected. GMail gets the lion's share of reports because huge numbers of people use GMail

If the mail is not in the VM trash folder then it is gone and gone for good. VM cannot retrieve mail deleted from trash whether deleted by the user or via misfortune like this.

Answer do not rely on your ISP to safeguard your mail. Back it up using something like Mailstore so it remains accessible or download it properly to an E-mail client on your desktop and keep it that way in local storage. Otherwise e-mail is ephemera.

We'll see if I am right.



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target99
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Message 4 of 6
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Re: Email disappeared from folders going back more 10 years

I have E-Mail , Broadband (200MB) & TV XL

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target99
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Re: Email disappeared from folders going back more 10 years

Hi yes I’m looking for my e-Mail in my iPhone and then tried to using my Windows Laptop- abd no joy

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Very Insightful Person
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Message 6 of 6
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Re: Email disappeared from folders going back more 10 years

Then they've gone if they are not in web mail trash and it is caused by the way your Apple software works, though Apple won't admit it.

I was right though!


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