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Email disabled suddenly because of 'invalid credentials'

I have two virgin.net email accounts. One is the additional email of the main one. The main one is fine. The additional one has stopped working (after 15 years). I made no changes. it just stopped. It is saying to update credentials. I do not know what this means or what and where to do this. Please help! Thank you
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Re: Email disabled suddenly because of 'invalid credentials'

Hello

Does the email address still exist on a current broadband account you can check the validity of the address at https://mailtester.com/.

If you don't hold a broadband account the the next lines will be relevant.

If you have a look at this post https://community.virginmedia.com/t5/Email/Closure-of-former-customer-email-accounts/m-p/4092021 and this post https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073 in particular to the point

"ADSL - Users who were had a BT line and were not in a cabled area used to be able to connect to Virgin Media internet via an ADSL modem.  However Virgin Media sold this service to TalkTalk in 2015.  All users were advised at time of transfer that their email access would cease 12 months after transfer.  That 12 months expired last June 2016."

Regards Mike

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Re: Email disabled suddenly because of 'invalid credentials'

Hi

yes I tested it on mailtester and it’s showing as active 

settings same as other virgin.net account which is fine 

thanks so much for your help 

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