Email conundrum

[ShiftySpice]

Was a VM broadband customer for nearly 20 years. Set up two email accounts (when it was ntlworld). 

12 months ago I moved house and can't get Virgin Broadband here so cancelled. Went through weeks of going through accounts, changing emails online, and informing everyone I could think of that my email addresses have changed. 

Here we are 12 months later and both ntl emails are still working both for sending and receiving so the 90 days grace period has perhaps been relaxed or extended? Or suffering from long covid.

Feel kinda special but always conscious that one day.........

[jem101]

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@ShiftySpice wrote:

Was a VM broadband customer for nearly 20 years. Set up two email accounts (when it was ntlworld). 

12 months ago I moved house and can't get Virgin Broadband here so cancelled. Went through weeks of going through accounts, changing emails online, and informing everyone I could think of that my email addresses have changed. 

Here we are 12 months later and both ntl emails are still working both for sending and receiving so the 90 days grace period has perhaps been relaxed or extended? Or suffering from long covid.

Feel kinda special but always conscious that one day.........

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Actually it is a fairly common issue, yes the mailboxes should have been wound up after 90 days and no this hasn't officially been changed, but VM can be notoriously lax at actually doing this - twelve months is nothing, there are cases here of people saying they had been using the email for years, possibly decades and one day it just vanishes. 

So yes; they will 'eventually' vanish, probably, sometime, so you did the right thing!

[jpeg1]

It varies from day to day, but usually about 50% of the posts on here are from people who should be able to use their email but can't for some reason. The other 50% are from people whose accounts should have be closed but aren't.

What does that say about VM's email service?

[jamesofmerton]

'What does that say about VM's email service?'

1. always a free service offered to customers.
2. they are winding it down now. new customers can't have one.

[Carley_S]

Hi @ShiftySpice

Welcome to the community. Thanks for getting in touch. 

If a customer has disconnected their broadband services with us then they will no longer be eligible to have or use an email address and service through us. These email accounts (known as orphan accounts) are typically closed 90 days after services have been disconnected. 

Sometimes customers are able to still use the emails for much longer than 90 days, as when the email address is in constant use, it can be missed. We do go through and clean up any missing orphaned emails, and as such, any email address no longer associated with an active account are deleted and removed. It's therefore important to make sure all your needed emails and information is exported to another mailbox before its inevitable closure.