Email connection error

[SRow]

A couple of days ago, I have found that when I sign on to Email from the Virgin Media home page, all I get is a dark blue screen, with an even darker blue box in the centre, and the words

'Connection error
The service is not available right now. Retry'

and 'Rev65' at the bottom of the screen.

I'm using Microsoft Edge on a Windows 10 laptop.  I have tried using an alternative browser (Firefox), and it works as normal on there, but why doesn't it work on Edge, which I have been using quite happily for years.

I have restarted Edge and also the laptop.  Anyone else getting this problem?

[Graham_A · Accepted solution]

As it is working in a different browser the problem in Edge is likely to be due to a corrupt cookie or browser cache entry.

Delete the browser cache and all cookies relating to Virgin media mail.

[SRow]

Hi Graham,

Thank you so much. I hadn't realised until now that it was possible to delete cookies by individual sites, so I am grateful to learn this. I have deleted all cookies related to Virgin Media, and this has done the trick. I wasn't sure where to delete browser cache anyway, but just deleting cookies has done the trick!

[Steven_L]

Thanks for coming back to us on the forums @SRow.

I'm glad to hear that the great advice from the community members has resulted in your problems being resolved.

Regards,

Steven_L