I'm sorry to hear you're having problems accessing your emails. Rest assured that @Anonymous's questions were relevant and valid - if you no longer have active home services with Virgin Media our ability to help you here would be limited.
Usually we'd ask you to try the self-recovery options ('I've forgot my password' etc.) first of all - do those options not work for you? If not, please let us know what happens when you try & we'll be in a better position to help get it sorted.