Menu
Reply
Matty27J
  • 7
  • 0
  • 0
Joining in
241 Views
Message 1 of 3
Flag for a moderator

Email changes

Hi, I am having a little bit of an issue with my emails. I would like to change emails but I have accidently created an account with the email that I want to change my account to. Would anyone be able to help me with this please?

0 Kudos
Reply
Graham_A
  • 17.28K
  • 2.47K
  • 7.36K
Very Insightful Person
Very Insightful Person
222 Views
Message 2 of 3
Flag for a moderator

Re: Email changes

Can you explain the issue a bit more please.  It isn't possible to change an existing VM email address, but you can set up a secondary account and use that instead.

You cannot use a new secondary address as your primary username. 

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Hollie_B
  • 932
  • 45
  • 61
Forum Team (Retired)
Forum Team (Retired)
86 Views
Message 3 of 3
Flag for a moderator

Re: Email changes

Hi there @Matty27J 

 

Thanks for your post. Apologies for the delay in response and to hear you've been having issues with your email account. 

 

What Graham_A has advised there is correct. Is this the issue you're having? 

 

Let us know what's going on today and we'll do our best to help. 

 

Thanks, 

 

 

Hollie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply