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davenicsnr
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Email cannot connect with server

I'm using Outlook 19 app. Same fault as last June .....................@ntlworld.com  cannot connect to the server.

Took almost 2 weeks to fix with frequent calls to 2nd line.

I have a second ntlworld.com address which is fine.

I uninstalled/reinstalled Outllook email. Virgin second line eventually got it working by changing the password and insisted the problem was solved. Two hours later it failed. Not unexpected as password change is not the answer.

Anyone got any ideas & if so maybe you can share with Virgin second line.

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Re: Email cannot connect with server

Does enabling logging show VM error codes in the resulting logfiles?

FYI: What is the Enable logging (troubleshooting) option?

 

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davenicsnr
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Re: Email cannot connect with server

enabled logging - sorry to sound dumb but where do I find error codes?

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Re: Email cannot connect with server

The files are located here c:\Users\<username>\AppData\Local\Temp (where <username> should be replaced with your username) and the file names are as follow:

<emailaddress>-Outgoing-<date-time>.log
<emailaddress>-Incoming-<date-time>.log
IMAP-<emailaddress>-Incoming-<date-time>.log

Open the files in a text editor (like notepad) and search for the text VM; only post the error code.

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davenicsnr
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Re: Email cannot connect with server

Regret unable to find correct username. Will keep trying 

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coenoby
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Re: Email cannot connect with server


@davenicsnr wrote:

Regret unable to find correct username. Will keep trying 


Try this:

Hit the shortcut Win+R   - 'Win' is the key with the 4 boxes windows symbol
2) type "cmd" (without the ") & hit Enter
3) in the terminal windows type "whoami" (without the ")
You will get a result like this: "XX\Username", where XX will be your domain name (if there is one) and Username = your username

In my case it is just "User"

Coenoby

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Message 7 of 18
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Re: Email cannot connect with server

In a command shell / terminal try the following command:

cd c:\Users\%USERNAME%\AppData\Local\Temp

 

davenicsnr
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Re: Email cannot connect with server

Now able to open location. Nicholson spelled incorrectly by MS - no h

However no sign of email addresses on lists of codes e.g, {7E0A9FFF-35D2-4CBB-9477-FF397B10F74F}

Outlook does provide error code 0x800CC92

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Re: Email cannot connect with server

Try the following command to locate any VM error codes that maybe present in the logs files:

 

findstr VM *incoming*log *outgoing*log

 

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Re: Email cannot connect with server


@davenicsnr wrote:

Outlook does provide error code 0x800CC92


That's a POP3 error - Invalid username or password

Tim

With regards to finding the Outlook Logs.

1.  Make sure you've definitely turned on logging in File->Options->advanced (You must then restart Outlook)
2. In the Windows search bar type %temp% - the top entry will show as a folder and is relevant to the logged in user.
3. In the Temp Folder you will find the Outlook Logging folder.

If logging has not been enabled you will see a number of .ETL files - These aren't the files you're looking for.

The files you are looking for are

OPMlog.log - POP3/MAPI/SMTP session information

IMAP-<accountname>-<date>.log - IMAP session information

Note that OPMlog does carry limited information about IMAP accounts but the IMAP logs hold more detailed information.

Tim

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