I'm using Outlook 19 app. Same fault as last June .....................@ntlworld.com cannot connect to the server.
Took almost 2 weeks to fix with frequent calls to 2nd line.
I have a second ntlworld.com address which is fine.
I uninstalled/reinstalled Outllook email. Virgin second line eventually got it working by changing the password and insisted the problem was solved. Two hours later it failed. Not unexpected as password change is not the answer.
Anyone got any ideas & if so maybe you can share with Virgin second line.
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Regret unable to find correct username. Will keep trying
Hit the shortcut Win+R - 'Win' is the key with the 4 boxes windows symbol 2) type "cmd" (without the ") & hit Enter 3) in the terminal windows type "whoami" (without the ") You will get a result like this: "XX\Username", where XX will be your domain name (if there is one) and Username = your username
In my case it is just "User"
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That's a POP3 error - Invalid username or password
With regards to finding the Outlook Logs.
1. Make sure you've definitely turned on logging in File->Options->advanced (You must then restart Outlook) 2. In the Windows search bar type %temp% - the top entry will show as a folder and is relevant to the logged in user. 3. In the Temp Folder you will find the Outlook Logging folder.
If logging has not been enabled you will see a number of .ETL files - These aren't the files you're looking for.
The files you are looking for are
OPMlog.log - POP3/MAPI/SMTP session information
IMAP-<accountname>-<date>.log - IMAP session information
Note that OPMlog does carry limited information about IMAP accounts but the IMAP logs hold more detailed information.
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