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adamcarvell
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Email broken

Hi I cannot get my ntlword email I’m desperate as my Amazon account has been hacked and all queries go to that address

i get the message sorry your email box is not available please help?.

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adamcarvell
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Message 2 of 48
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Re: Email broken

Sorry!
 

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

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adamcarvell
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Message 3 of 48
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Re: Email broken

Anyone?.

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Graham_A
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Message 4 of 48
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Re: Email broken

This is likely to need assistance from the Forum Team to resolve 

They will respond to this thread, but not before tomorrow afternoon.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Robert_P
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Message 5 of 48
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Re: Email broken

Sorry to hear of the email access issues adamcarvell.

 

Have you been able to access the email account since your last message? 

 

If not, can you confirm if you get the message after trying to sign in? Do you get this across all devices as in desktop or application/client?

 

Thanks

 

Rob

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fluffykungfubun
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Message 6 of 48
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Re: Email broken

I have also just posted the same error message to the forum and have been receiving the same sorry your mailbox is unavailable for the past day.

Guessing we am not alone at present (and also need to access my account quickly due to outstanding emails within it)

If I get a response to my email, will let you know  here also.

 

adamcarvell
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Message 7 of 48
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Re: Email broken

It’s on all devices both computer at home and all mobile devices I need this sorting ASAP please as I need access to my email as my Amazon account has been hacked and password changed on it so I’m unable to do anything 

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adamcarvell
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Message 8 of 48
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Re: Email broken

I keep trying but get same error 

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Robert_P
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Message 9 of 48
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Re: Email broken

I'm going to send you a Private Message to get some more details from you adamcarvell to look into this further for you.

 

Rob

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adamcarvell
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Message 10 of 48
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Re: Email broken

still not working any device or client

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