I’ve been helping my parents with this and finally managed to get below response. Seems VM have changed logons to random hotmail addresses without telling anyone. To help matters, when I’ve been trying to change the logon as suggested, it sends a verification code to the new/random email address we don’t have access to. I’ve never come across a bigger pile of BS!
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OK so and I'll note this for the record, your Mum has given me permission to reset the security with you.
So what's happened is this;
We're not allowing people to have usernames that are linked to Virgin Media, so no NTL/BlueYonder etc. That doesn't mean the email itself will go, no. It just means the log in to the My VM will need to change.
Details to log in;
[REMOVED]@hotmail.com
John*******
When logged in, change the log in email address to an email address of your choosing, just not a Virgin Media one. Can be done via account settings.
[MOD EDIT: Personal and private information has been removed from this post.]
