@sdu60 wrote:
Any suggestions?
Reading through this thread, I'm thinking you mainly use email apps such as Outlook to manage your emails.
I would suggest you that to trouble shoot this further by trying to check whether it's a VM or an email app or client that's causing your emails to be flagged as read.
Start by closing down/turning off Outlook and any other email apps or clients you have on all your devices so that for the moment none of them are synchronising with your VM webmail account.
Then sign in to your VM webmail account and send a test message to the same account. That will arrive in a second or two. Does that show as being read as soon as it arrives?
If it is shown as unread, just sign out of webmail and then sign back in again. Is the email still showing in bold?
If so that's starting to look like one of your email apps is flagging incoming emails as read.
Go back and open Outlook and do a send/receive to pick up new emails. When your test VM email arrives in the Outlook inbox is that now showing as read?
If so, when you check back with your webmail account I would expect that email to now show as read because its status will have been synchronised with Outlook.
There have been a number of posts on the Microsoft Forum over the years about this. See these two as examples.
https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook-365-new-emails-showing-as-read
https://answers.microsoft.com/en-us/outlook_com/forum/all/microsoft-office-2021-outlook-marking-all-...
Sadly, Outlook has so many options that if it is an Outlook issue it's extremely difficult to resolve annoying things like this.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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