i have just moved from TalkTalk broadband to Virgin. What happens to me email now? I am still able to receive emails on my talk talk email but just today I am no longer able to send any emails. As far as I know I did not change any settings. Have talk talk done this? Is it a fault? How long will talk talk allow me to continue using their email since I no longer pay them? Totally confused re this. Any guidance much appreciated.
What email client are you using? Are you getting any error message?
Please read this thread and see if you can get the specific VM error code (VMxxx) from outlook or thunderbird. Don't post any personal information, just the basic details so we can diagnose the problem.
As the op has not changed settings since joining VM there is unlikely to be a VM error code. As others have posted this is likely to be down to a Talk Talk settings issue now that they are no longer using a Talk Talk IP address.
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i have a similar problem, my email is still with talktalk but not subscribing anymore, recently they sent me an email that they will closing the email account to those non subscriber, otherwise pay £5 monthly to avail email facility which im not doing it. so i thought ill use my vm email facilities, hence ive been paying such an amount every month, ive change my username to vm.com my new email add now, but i cant get through cause i have to confirm the new email add, they sent me an email to my talktalk add and to confirm from there, but the email they sent me was that ive successfully change the username, no link for me to click in order to go back to the main, every time i log in its telling me to confirm, so i phoned in vm it took me 15 min to get through, and nothing has been done and was told that theres a glitch on the system and that it people are trying to solve the problem, this has been going on since day 1 when i move to vm, i thought so complicated thats why i continue using talktalk.
Yes I also am happy to stay with TalkTalk as my email provider but I can't send any messages. I tried to send a large document about a week ago which it couldn't manage - so I tried to send it via iCloud - failed also. I wonder is that where my problems started?
Maybe it is just my settings I have screwed up? Frustrated and still trying to resolve the problem
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Yes indeed I have read those articles. I know it is a talk talk issue. Spent about an hour today on their "chat" help service but that is so slow I had to finish the session before we were even close to a solution.
I just keep getting -- outgoing server-- talk talk.net (offline). And that is where the problem is. But how to get that "online" is my solution I think.