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Email address still operating despite account ceased in 2016

Joining in

Like many people, the recent VM email problems have shown that although my account was deleted a long time ago (2016), the email address associated with the old account is still operating. Could someone from the the VM team contact me please to have this sorted.

Thank you.


Forum Team
Forum Team

Hello Ipsfraz,


Sorry to hear of the email account issues experienced, we understand the frustration and you taking the time to raise this via the forums. Welcome to the community.


Are you looking to have the email address completely deleted? Usually 90 days after the disconnection of service the email address should have ceased, obviously doesn't seem to be the case in this instance.


We're happy to help with this and I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.