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Melodieoc
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Email address not found

Hi, my husband seems to have lost access to his email address.

I'm the primary account holder and we moved in January so I'm wondering if he's no longer linked to our account since we moved. (we brought VM with us)

How do I get his account reinstated and linked to ours?

Many thanks 

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ravenstar68
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Re: Email address not found

Were you the primary account holder at the old address?

Tim

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Melodieoc
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Re: Email address not found

Hello,

Yes I was the primary at the old address.

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ravenstar68
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Re: Email address not found

Then provided VM were asked for and executed a move and transfer of your email addresses from your old to your new account, your husbands account should still be live.

If you go to my.virginmedia.com and select profile/manage addresses, can you see your husbands email address there?

Tim

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Melodieoc
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Message 5 of 8
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Re: Email address not found

Hi Tim,

 

Thank you for your reply. I didn't realise I would need to ask them specifically to bring those over as I was bringing the whole account over. I have checked where you said and his address is not there. Do you know how I get this back?

 

Thank you. 

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ravenstar68
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Message 6 of 8
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Re: Email address not found

The Forum Team can help, assuming the old account hasn't been deleted.  Although they should be deleted after 90 days, they can sometimes persist.

@ModTeam Can you assist?

Tim

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Gareth_L
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Re: Email address not found

Hello Melodieoc

Thanks for your post 

Sorry to hear that you have lost access to the email account

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Re: Email address not found

Hello Melodieoc

Thank you for those details 

I will take a look at this now for you 

Gareth_L

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