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Email address not cancelled

I cancelled my services in March 2020, however, my email address is still active. I have tried calling and also using the online contact but no one has replied. Can someone please assist.

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Very Insightful Person
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Re: Email address not cancelled

The VM Forum Team should be able to help you with this.  However, you need to be aware that response times are longer than ideal due to the volume of posts.

The VM Forum Team will respond in due course and will request details via a private message.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Re: Email address not cancelled

Hi KayBee12

 

Thanks for posting and welcome to the community. 

 

I'll be able to help with this via PM

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Email address not cancelled

Thanks for joining me on PM @KayBee12

 

I've raised this with IT for the email address to be deleted. P010257053 is your reference. 3-5 working days timescale.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Email address not cancelled

Thank you

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