Virgin Media Community

[Em4dfc]

My email address stopped working for no apparent reason.

I tried on iPad windows 10 pc and webmail .

web Mail tells me this email address is not a available try in one hour.

I did no change.

I spent 45 minutes on the helpline to be told the email isn’t working and the problem will be escalated to a technician. If May take up to 5 days to be be fixed.

anyone else have this issue.

the failed email has been in use for nearly 30 years. 
people sending emails are not advised of a problem on the email address.

[Em4dfc]

I have same issues - can’t do a reset on password as email address not being recognised by the system 

[Kath_F]

Hi Em4dfc, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear that you are having an issue gaining access to your emails. We can certainly take a look at things for you. 

In order to do that I will need to pass data protection with you. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,
 

[Em4dfc]

Admin reset my email password and issue now resolved. Much better service than through the phone support - thanks 

[Kath_F]

Hi Em4dfc, 

Thanks so much for coming back and updating me via private message. 

I'm glad things are all sorted for you now and that you're able to access your mails again. 

If you have any further issues, pop back and let us know. 

Take care,