Menu
Reply
Sunnyflower1603
  • 1
  • 0
  • 0
Joining in
160 Views
Message 1 of 2
Flag for a moderator

Email address has been hacked

Please could a team member raise a ticket, and contact me , we have followed all instructions ( changed email passwords and security questions )on the my virgin media site  but still cannot gain access to our email address .we keep getting an error message to try in a hr , we keep getting 2 step verification codes to our phone from online retailers  so know someone  us trying to use the account .

This happened last year and was only sorted from within virgin media , it is a blue yonder address .

Thankyou 

0 Kudos
Reply
Gareth_L
  • 6.18K
  • 379
  • 675
Forum Team
Forum Team
117 Views
Message 2 of 2
Flag for a moderator

Re: Email address has been hacked

Hello Sunnyflower1603

Sorry to hear this 

Can you please try one more time changing password and acessing your mail now through webmail though please

Gareth_L

0 Kudos
Reply