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Email address hacked

Joining in

I have a email address which has been hacked & being used. 
They have changed my password so I’m stuck can’t access my emails and can’t change password.

I am not a Virgin customer for tv broadband or phone so they can not help me

my only option I believe is to change my email address 

As I can’t retrieve any emails this is going to be hard

how can I shut this email down as they are using it and I am not sure what for as can’t keep an eye on now


Forum Team (Retired)
Forum Team (Retired)

Hi Sarahll,

Thanks for your post and welcome to the community.

Sincere apologies for any issues faced with the email being compromised.

So we can get this removed I've dropped you a PM, the message will appear within the envelope icon.