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Email address hacked

Maxabbie
Joining in

My email address has been hacked and they are using it to change all my passwords and blocked me out of Facebook etc. I can not change my passed word as I am no longer a virgin customer and my email address should of been stopped after 90 days. Please help me. I had an @virginmedia.com address

1 REPLY 1

Adri_G
Forum Team (Retired)
Forum Team (Retired)

Hi Maxabbie, thank you for joining our help forums and welcome to the VM community.


We're sorry to hear of the issues with your email being hacked. Please visit this link here My Virgin media email has been hacked | Virgin Media Help about what to do in this case. 

As you're no longer a customer and this email should have been closed previously, we'd love to assist with having the mailbox deleted / removed permanently for you.

I'll send you a private message here soon so we can do this.

Please, check the top right-hand side of our page to find a white envelope.
Click on this and you'll see my message.

Adri
Forum Team

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