Menu
Reply
bexyroseprice
  • 2
  • 0
  • 0
Joining in
320 Views
Message 1 of 5
Flag for a moderator

Email address for moving home

Does anyone know an email address for the movers team?

I had to wait for them to contact my landlord who says noones contacted them. I'm 5 days waiting now and every time I call I get disconnected and the cancellation team were no help just palmed me off.

 

Thanks in advance!

0 Kudos
Reply
Anonymous
Not applicable
318 Views
Message 2 of 5
Flag for a moderator

Re: Email address for moving home

virgin media do not have any public-facing email addresses for CS.

you will need to call in or try the txt service
0 Kudos
Reply
bexyroseprice
  • 2
  • 0
  • 0
Joining in
244 Views
Message 3 of 5
Flag for a moderator

Re: Email address for moving home

Thank you got your reply. I have been trying to call I just keep getting disconnected. Do you know how I text?

0 Kudos
Reply
HowardML
  • 12.33K
  • 1.44K
  • 41
Superuser Emeritus
Superuser Emeritus
242 Views
Message 4 of 5
Flag for a moderator

Re: Email address for moving home

Yes we do. And its on this set of web pages "Digital Life"

https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

You need to be persistent on the phone. There are longish wait times but you will get through.


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Emily_G
  • 4.82K
  • 209
  • 286
Forum Team (Retired)
Forum Team (Retired)
103 Views
Message 5 of 5
Flag for a moderator

Re: Email address for moving home

Thank you for the post Bexyroseprice and welcome to our community.

 

The movers team are available over 150/0345 454 1111 options 1, 4 then 3.

 

Thanks, Emily.

0 Kudos
Reply