Menu
Reply
brackensroad
  • 36
  • 1
  • 1
On our wavelength
769 Views
Message 1 of 6
Flag for a moderator

Email accounts locked

hello - earlier today my outgoing emails started being blocked, with the message that my email address was suddenly "inactive".

When I closed down webmail and reopened it, to try resolve this, I got the message: "Your mailbox is not available at the moment."

I've been getting that message for about five hours now.

My mailbox became "not available" last week, too. Per advice, I changed my password. Coincidentally or otherwise, my mailbox became "available" shortly thereafter.

What is going on, and what do I do this time? 

 

0 Kudos
Reply
brackensroad
  • 36
  • 1
  • 1
On our wavelength
722 Views
Message 2 of 6
Flag for a moderator

Re: Email accounts locked

"5 days to resolve" – wow.

was any explanation given as to what the problem is, and why on Earth it would take so long to fix?

are there are VM moderators on here who can answer? 

any chance VM might post something official and helpful?

0 Kudos
Reply
Lee_R
  • 5.66K
  • 259
  • 586
Forum Team
Forum Team
645 Views
Message 3 of 6
Flag for a moderator

Re: Email accounts locked

Hi @brackensroad thanks for posting and welcome back to our community.

I am sorry to hear you were impacted by the email issue.  I have been advised that this has now been resolved.  Please can you advise if your email address is now working correctly for you?

Regards


Lee_R

0 Kudos
Reply
brackensroad
  • 36
  • 1
  • 1
On our wavelength
619 Views
Message 4 of 6
Flag for a moderator

Re: Email accounts locked

Thanks Lee. Yes, my email started working again this morning.

In the end it was down for about 18 hours.

Regards.

 

 

0 Kudos
Reply
ChrisNoble
  • 92
  • 2
  • 19
Up to speed
609 Views
Message 5 of 6
Flag for a moderator

Re: Email accounts locked

Do you know if this is part of a more general fix in the works, Lee? Mine's still out of action.

Left it 10 minutes between reset  per your colleagues instructions and checking and that seems to have fixed it.

0 Kudos
Reply
Zak_M
  • 6.12K
  • 315
  • 545
Forum Team (Retired)
Forum Team (Retired)
572 Views
Message 6 of 6
Flag for a moderator

Re: Email accounts locked

Glad to hear that your email issues have been resolved.

 

If we are able to assist you further then please do let me know. 

 

Kind regards,

Zak_M

0 Kudos
Reply