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Email account unavailable

Ashwood64
Joining in

My emails have been unavailable to me now for a month. 3 Phone calls and promises of replies not received have gotten me no where. I have followed the online steps and still no fix. 

I keep getting told ill be referred to an IT dept but that has so far been the end of it. 

Does anyone have any other fixes? 

Thankyou. 

3 REPLIES 3

Daniel_Et
Forum Team
Forum Team

Hi @Ashwood64, thank you for your post.

We're really sorry to hear about the problem you've been experiencing 😔

Is it the case that you're able to access your e-mail account, but can't see all e-mails? If so, when's the last e-mail you can see dated?

Please pop back to us at your earliest convenience and we'll do our very best to help.

Regards,
Daniel

Ashwood64
Joining in

Hi there, no unfortunately. When I click on VM mail box I get taken to a page saying my emails are unavailable to me and some steps to go through. 

Hi @Ashwood64, thank you for your response.

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel