Please help, back in Oct 21 my email stopped working, could see old emails and folder but could not send or receive any - once virgin investigated the problem was it was an orphan account, they resolved by attaching it to my account (i have two email addresses in this account a @virginmedia.com and a @blueyonder.co.uk) - my virgin one is still working the blueyonder one has stopped working again - i called virgin yesterday, they kept me on hold for over and hour then cut me off - the problem has not been resolved.
i have returns that need to be made but the instructions have been sent to blueyonder, therefore important i get this back up and running asap before the return time passes and I cannot get my goods returned and refunded.
no idea why the access has been lost again when i was told both emails are attached to my account.
Regarding 2) For what it's worth, my experience has always been that VM cannot simply attach an old email account to another Broadband account. They do have a process known as "Move and Transfer" but that involves replacing all the existing email addresses on the current Broadband account with the email address that is being moved over. That would suggest that the advice you were given was not entirely truthful.
You can check whether your blueyonder account has actually been attached to your broadband account: