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Email account not shut down

I moved house to an area not served by Virgin Media Cable so I closed my account - this was five years ago.

My old @ntlworld email address has remained live - I have checked on mailtester - and now I fear it has been hacked.

How do I get it deleted for good?

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Very Insightful Person
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Re: Email account not shut down

You have come to the right place, Brewerscottage.  Five years is good, but not the longest we've seen - I think that was 12 years or was it 20?

As you may know, the mailbox should have been closed AND deleted automatically 90 days after you finished being a customer, according to VM's own Terms and Conditions. But the process fails all too often and leaves the former customer vulnerable to hacking and theft of personal and financial details (IMO, someone should definitely claim for damages from VM or complain to ICO!).

Only VM staff can raise a ticket to get the mailbox deleted manually. The friendly Forum Team will visit this thread in the next few days and then take your personal details by private message.

When they say it is done, you can verify it is gone by running the email address(es) through mailtester.com.

In the meantime, if you still have access via an email client (or try Thunderbird - using IMAP process which synchronises with the mailbox stored on the VM server), delete everything from all the folders to reduce the information available to hackers.

Best wishes to you.

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073/


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Re: Email account not shut down

Morning Brewerscottage, 

 

Thanks for posting and welcome to our community 🙂

 

I've popped you over a private message so I can help you with this, keep your eyes peeled for a purple envelope in the top right hand corner.

 

Alex_Rm