Virgin Media Community

[vmoar]

Hi,

my email account has been locked. How do I fix this please?

[Graham_A]

@vmoar  Try following the instructions set out here: Email accounts locked, mailbox unable, unable to a... - Virgin Media Community - 4808847

[vmoar]

Hello, Graham,

Thank you for replying.

I changed my password as instructed, went out for an hour, came back and tried again, but my details are not being recognised.

Can you advise me on what to try next please?

Valerie

[Graham_A]

I will ask the VM Forum Team to take a look for you.  They will respond here in due course.

[vmoar]

Hello, Graham,

I’ve just remembered I needed to change the password elsewhere too, so I’ve done that and regained my mailbox.

Thank you again for your help,

Valerie

[Ayisha_B]

Hi @vmoar,

Welcome back to our Community Forums and thanks for your post!

Sorry you were having some issues accessing your mailbox. I am glad you were able to regain access following the instructions provided by Graham 🙂 

If you need any further assistance, please let us know.

Have a lovely weekend!

[vmoar]

Hello, Ayisha,

Thank you for replying to me, yes, all fixed now,

Valerie