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Bobbyplumb
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Email account locked

Try to log in to my email account and mailbox unavailable message appears. Have phoned virgin twice and changed passwords and was told account was unlocked but to no avail. Has been three days now. It is my main account and this is causing me so many problems!.

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Hayley_S
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Re: Email account locked

Hello @Bobbyplumb,

 

Welcome! Thanks for posting.

 

I am sorry to see that your email is not working.

 

Is this email on an active media account? Have you changed the passwords or did we do that for you?

 

Many thanks,

Hayley
Forum Team



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Bobbyplumb
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Re: Email account locked

It is an active account and the first attempt at resetting  my password was done by myself but the last two attempts were done by Virgin.

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Gareth_L
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Re: Email account locked

Thanks Bobbyplumb

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

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