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Email account locked

We have an old ntlworld.com email address.  Last week I received a text message to say the account had been locked as it may have been used to send Spam (I don't think so). So, followed the instructions, reset my Virgin Media password but still unable to access emails.  Any ideas? 

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Re: Email account locked

Thank you for your post Macs58 and welcome to our community.

 

Can we please confirm if this email address is connected to an active Virgin Media account?

 

Let us know.

 

Thank you, Emily.

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