Email account locked - not receiving emails

[GregMidcalf]

I got an email from the Virgin internet security about one of my secondary accounts... which now appears to be locked. I can log into the account and see existing emails but I have not received any new ones since Monday. I have tried resetting the password but it makes no difference. Can anyone help advise how I get this sorted? Thanks

[Natalie_L]

Hi GregMidcalf, 

Welcome to the Community and thank you for posting. 

I am sorry to hear you are experiencing some issues with the secondary emal account. 

I would be happy to look in to this further for you but I will just need to confirm a few details via a private message first. 

I'll get this sent over to you now and you will be able to access this via the purple envelope on the top right of this page. 

Speak soon, 

[Natalie_L]

Hi GregMidcalf, 

Thank you again for posting to the Community and for your time on the private message. 

I am glad to hear this issue has now been resolved. 

Please do not hesitate to get back in touch if we can assist in the future. 

Take care,