Email account hacked

[PaulHammertime]

I am no longer a Virginmedia customer but have stupidly kept using the blueyonder email address... I have been hacked and cannot access the account to change password. I see others on here in same boat, can a virgin mod please contact me to help e delete the account urgently

[用心棒]

Have you tried resetting the password via this link Forgotten your Password? | Reset Here | Virgin Media? If successful then follow the advice here, My Virgin media email has been hacked | Virgin Media Help

Issue has been flagged to the forum team who are best placed to help further; be aware it can take them a few hours / days to respond.

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[PaulHammertime]

Thanks for your reply, as an ex virgin customer it does not recognise the email address so I have no way of changing the password.

[Martin_N]

Hi PaulHammertime, 

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the email address getting hacked. 

We can certainly get that deleted for you. 

I will private message you now to confirm your details. 

^Martin