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Email account hacked

Joining in

I am no longer a Virginmedia customer but have stupidly kept using the blueyonder email address... I have been hacked and cannot access the account to change password. I see others on here in same boat, can a virgin mod please contact me to help e delete the account urgently


Very Insightful Person
Very Insightful Person

Have you tried resetting the password via this link Forgotten your Password? | Reset Here | Virgin Media? If successful then follow the advice here, My Virgin media email has been hacked | Virgin Media Help

Issue has been flagged to the forum team who are best placed to help further; be aware it can take them a few hours / days to respond.

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Thanks for your reply, as an ex virgin customer it does not recognise the email address so I have no way of changing the password.

Forum Team
Forum Team

Hi PaulHammertime, 

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the email address getting hacked. 

We can certainly get that deleted for you. 

I will private message you now to confirm your details.