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Email account hacked

Hi, my virgin.net email account has been hacked, I am unable to log into account to change details as the security questions have been changed.  How can access be regained?

 

i do not have any current virgin accounts, so no virgin account no’s etc to progress to the next reset stage.

 

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Message 2 of 11
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Re: Email account hacked

Read this -

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073

The only thing VM will do is complete the deletion process.

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Message 3 of 11
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Email Account Hacked

H, my virgin.net email account has been hacked, I have tried to reset my password, but it appears that the hacker has changed the security questions, so I can't reset the password.

I don't have any current virgin account, so can't use the secondary set of questions.

No idea how I can regain control, the hacker is already requesting password resets on other sites. I have changed email addresses on most sites, bank etc, but really do need to gain control.

 

Any help would be much appreciated.

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Message 4 of 11
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Re: Email Account Hacked

Hello

As you are no longer an broadband account holder I am afraid that all the VM staff can do is too delete the account as the email address is classed as an orphan account see https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073 and https://community.virginmedia.com/t5/Email/Closure-of-former-customer-email-accounts/m-p/4092021

Regards Mike

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Message 5 of 11
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Re: Email account hacked

Thanks for the link, any idea how to contact virgin to get it deleted ?

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Message 6 of 11
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Re: Email account hacked

I have escalated this. Wait here for VM to get in touch with you about deletion.

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Message 7 of 11
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Re: Email account hacked

Thanks, appreciated

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Message 8 of 11
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Re: Email account hacked

Apologies, still no contact from virgin, any idea how I can contact the team direct ?

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Message 9 of 11
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Re: Email account hacked

The team will respond to the escalation but in the current situation it could be several hours or even days before they get to it.  There is no other way to make direct contact.

________________________________
Graham

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Message 10 of 11
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Re: Email account hacked

Thanks Graham

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