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Email account hacked. Need to close it down

Like others, My email account has been hacked but as Ileft VM months ago, I can’t recall the account password to close the account and VM say they can’t because as far as they’re concerned, the account is already dead. In the meantime, my contacts are being sent bad emails, allegedly from me. VM must have a way of closing an old account  and so stopping this nonsense. Can someone from VM contact me to get rid of it once and for all please. 

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Re: Email account hacked. Need to close it down

vm staff can raise a ticket to get the account deleted But it will take a few days for them to get to the post

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Re: Email account hacked. Need to close it down

Thanks. Anything else I need to do, or will they respond to my original post?
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Re: Email account hacked. Need to close it down

they will reply when they get here

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Re: Email account hacked. Need to close it down

Hi Freemanhp

 

Thanks for posting and welcome to the community. I am sorry to hear of the email issue and more than happy to help via PM

 

Kind regards,

John_GS
Forum Team

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Re: Email account hacked. Need to close it down

Thanks for joining me on PM @Freemanhp,

 

I've raised an IT ticket for you to delete the email. Their timescales are 3-5 working days and your reference is P010005899.

 

Kind regards,

John_GS
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Re: Email account hacked. Need to close it down

Hi @Freemanhp.

 

Thanks for your message. The IT ticket was raised on Thursday and their timescales are 3-5 working days to resolve this.

 

Kind regards.

John_GS
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