Email account deleted ?

[Cweb]

Hi, 

My wife's email address has been deleted or deactivated, our old contract expired with virgin and we took out a new control, when this happened her email has stopped working completely, I'm assuming it's been deactivated? How do we regain access ? She's had that email for about 10 years,

I did phone and speak to someone about 4 weeks ago and she said IT would be on the case, I didnt hear anything since. 

Any support would be greatly appreciated,  

Thanks 

[Tom_W1]

Hi @Cweb thanks for your post here in the Community although we're sorry to hear of the concerns you've raised here.

Please allow me to send you a PM so I can look into this further for you, kindly expect the PM from me to arrive shortly and respond directly when you can!
Many thanks