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IanL1962
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Email account compromised - how do I change password?

My email appears to have been hacked (my MS, EA and Facebook accounts have been targetted) - how do I change password?  My profile just points to my My Virgin Media log-in - Virgin Media Mail shows the accopunt but no password change option.

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HowardML
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Re: Email account compromised - how do I change password?

That's because you are looking in the wrong place. Password changes are done in My Virginmedia. That is because the password for My VM and for your e-mail are the same.

https://www.virginmedia.com/help/virgin-media-mail-my-email-has-been-hacked



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IanL1962
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Re: Email account compromised - how do I change password?

I'm trying that - I have a Good password in the first box but nothing in the second - clicking update isn't doing anything!

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IanL1962
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Re: Email account compromised - how do I change password?

Sorted - many thanks!

MissPasko
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Re: Email account compromised - how do I change password?

As well as changing your password, you should read and follow the advice in these links.  ALSO check the filter rules in webmail to be sure nothing untoward is listed there.

https://www.virginmedia.com/help/virgin-media-mail-my-email-has-been-hacked

https://www.virginmedia.com/help/security-hub

https://www.virginmedia.com/help/online-account-safety


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Gareth_L
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Re: Email account compromised - how do I change password?

Hi IanL1962

If you need anything else, we are always happy to help 

Gareth_L

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