Menu
Reply
AmandaMoo
  • 2
  • 0
  • 0
Just joined
529 Views
Message 1 of 5
Flag for a moderator

Email account closed after 20 years

I have had an email account for 20 years with virgin ending in virgin.net. Last week it disappeared and now after many hours on the phone I have been told to go to talk talk they have said not linked to them. II have a mobile and internet contract with virgin which Iif I cannot get my email account back I will look to leave asap.

Please can you help?

A

 

0 Kudos
Reply
AmandaMoo
  • 2
  • 0
  • 0
Just joined
447 Views
Message 2 of 5
Flag for a moderator

Re: Urgent advice required on cancelled email account

I am in exactly the same position as this customer and have already spent hours on the phone to virgin with no outcome other than get a new email. I have had this email for 20 yeras

 

0 Kudos
Reply
jpeg1
  • 6.86K
  • 352
  • 1.26K
Legend
502 Views
Message 3 of 5
Flag for a moderator

Re: Email account closed after 20 years

When you log into MyVirgMedia, does the email name show under Profile?

This may apply to you,

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073

0 Kudos
Reply
Zak_M
  • 6.12K
  • 315
  • 545
Forum Team (Retired)
Forum Team (Retired)
446 Views
Message 4 of 5
Flag for a moderator

Re: Email account closed after 20 years

Good morning @AmandaMoo

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your email address. 

 

Have you manged to follow the above advise from jpeg1?  This will help us diagnose the issue. 

 

Kind regards,

Zak_M

0 Kudos
Reply
Paul_DN
  • 9.8K
  • 505
  • 986
Forum Team
Forum Team
419 Views
Message 5 of 5
Flag for a moderator

Re: Urgent advice required on cancelled email account

Hi AmandaMoo,

Thank you for reaching out to us in community and welcome did following the advise from Jpeg1 Yesterday help?

Regards

Paul.

0 Kudos
Reply