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Email account cancelled after 90 days

Hello

i terminated my VM account more than 3 months ago but my Blueyonder email account is still active. How can I get the email account cancelled asap please? Thanks

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Very Insightful Person
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Re: Email account cancelled after 90 days

You have come to the right place, Robbie65.

As you know, but the mailbox should have been closed AND deleted automatically 90 days after you finished being a customer, according to VM's own Terms and Conditions. But the process fails all too often and leaves the former customer vulnerable to hacking and theft of personal and financial details (IMO, someone should definitely claim for damages from VM or complain to ICO!).

Only VM staff can raise a ticket to get the orphaned mailboxes deleted manually. The friendly Forum Team will visit this thread in the next few days and then take your personal details by private message.

When they say it is done, you can verify it is gone by running the email address(es) through https://mailtester.com.

In the meantime, if you still have access via an email client (try Thunderbird - using IMAP process which synchronises with the mailbox stored on the VM server), delete everything from all the folders to reduce the information available to hackers.

Best wishes to you.

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073/


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Re: Email account cancelled after 90 days

Hi Robbie65,

 

Thank you for reaching out to us in our community, I am more than happy to get the email address deleted for you, to di this I will send you an invite into a private chat, please click on the purple envelope to accept.

 

Regards

 

Paul.