Hello everyone and Virginmedia ITT department.
After over 15 years using original .......@virginmedia.com Email account, I got blocked!?
On 07/10/21 in the afternoon It simply stop working.
Try to change password on the web mail page, for a week, using help and community pages.
No joy.
On 13/10/21 I finally contacted virginmedia support team.
Try to reset the password.
No luck. Was issued the ticket.
5 working days wait, blah-blah-blah.
I called support team many times, many attempts to change password, didn’t help.
On 21/10/21 after long conversation and attempt to change password again, my secondary Email disappears from web mail page?
Four tickets later, countless conversations, promises that someone from special ITT department will call me and 42 days later, issue is NOT resolved?!
It’s my secondary Email, but I used it for all of my communication for over 15 years.
Move 5 years ago to present address. My primary Email (hardly used) is transferred to my “new” place?! But not the secondary one?
I just got the bill from VM.
What can be done?!
Can ITT department sort this issue, please.
Thank you.
V.
