Virgin Media Community

[Junebrideski]

I can access emails from mobile devices and always managed to on desktop but for the last two days getting connection error on desktop and unable to receive/send emails. Nothing has changed with access to Virgin Media, internet, tv etc. Any thoughts please?

[用心棒]

Is this occurring when using webmail or other email client?

What error messages are you seeing; redact before posting here?

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[Junebrideski]

It says this site can’t be reached. Email.Virgin media.com took too long to respond. Try again (with no response too)

Also says bad request. Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit.

Neither message had been received before couple of days ago and has been working well for years.

Thank you for any help

[用心棒]

Does the issue still occur when using your browser's Incognito / Private mode? if not then clearing the browser's data cache should resolve the issue however be aware that doing so may mean:

• you have to re-sign into services that were active / in use
• initial loading of some sites maybe noticeably longer
• site specific customisation may need to be reapplied

Should further help be needed with clearing the data cache then post back here with detail of browser name and device it is running on.

[Carley_S]

Hi @Junebrideski

Welcome to the community!
Sorry to hear you're having issues logging into your account. Please let us know if the steps that @用心棒 has kindly provided have helped to resolve this issue. 

[chp6ph1 · Accepted solution]

Have you tried using a different browser?  I've seen that message recently trying to access Virgin Media email using Opera as a browser.  Accessing exactly the same email page via Edge worked fine.  Go figure!

[Junebrideski]

Yes, can open in another Browser. Just frustrated that cannot open in all Browsers as Dad is 93 and this is his computer. Thank you

[chp6ph1]

You're very welcome.  I provide 'tech support' to my father-in-law who is 90.  His background is in teaching mathematics and theoretical computing and even he struggles with all the nonsense we have to put up with regarding 'this doesn't work with that for no apparent reason'.

I thought I'd have a look at what Virgin Media recommend as browsers.  See https://www.virginmedia.com/blog/internet-browsers/best-browser-for-windows

Opera and Firefox are on the list.  Neither work with Virgin Media's site if you want to do something as basic as changing your email password!  Ditto, you can't submit a Virgin Media complaint 'web form' using Firefox.

[Lee_R]

Hi chp6ph1 thanks for getting back to us.  

Just to clarify, do you now consider the issue you've raised to be resolved?  Another method that is often successful is deleting the browser history and cache.  You would be surprised how often that works.

Regards

Lee_R

[Junebrideski]

I can open in another Browser, just not Chrome but hey ho, that works