I can no longer access my emails on Windows Mail or virgin web mail. It shows the following error.
Your mailbox is not available at the moment.
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.
The mailbox unavailable message usually indicates that your VM email address has been locked by VM for security reasons.
Provided that you are still a Virgin Media broadband customer and the email address concerned is linked to your account either in the Virgin media mail section or as a secondary account the VM Forum Team should be able to help you.
Please do the first step of changing your password to a new one not used elsewhere. The Forum Team will do the second step of unlocking after getting your personal details by private message. They also ask you to run virus scans on all devices that you use to access emails.
You can take away the green helpful answer by scrolling back to that post and using the Post Options button. The Forum Team work through the posts as quickly as they can, but it may be a day before they reach yours. At least they will have the information they require.