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Email access on phone has stopped

Tymawr50
Joining in

Suddenly today I am unable to send or receive emails on my ntlworld account on my iPhone. A message said that my password was incorrect (same password I have always used). I deleted my account from the phone and set it up again with new password but that has not fixed the problem.

Any ideas please?

6 REPLIES 6

Graham_A
Very Insightful Person
Very Insightful Person

@Tymawr50 The first thing that you should check is if you can access the email address concerned via VM webmail at this link:

https://mail.virginmedia.com/

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Thank you Graham. Yes, I can access via webmail without any problem.

Graham_A
Very Insightful Person
Very Insightful Person

@Tymawr50 wrote:
Thank you Graham. Yes, I can access via webmail without any problem.

That is good, so that with the new password you can access the email address via webmail.  The problem with the phone must be down to the settings.  Have you checked them against the current ones as set out here:

https://community.virginmedia.com/t5/Email/Email-settings-change/td-p/3369438/jump-to/first-unread-m...

 

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Thank you. All settings are correct (although I don't have POP3 settings). I can receive emails from other accounts (Gmail and Exchange). I just don't understand why ntlworld emails suddenly stopped working.

I have resolved this issue. Apparently my password was too long!! 🤷‍♀️

Great to hear this is resolved for you now @Tymawr50

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

Here to help 🙂
Virgin Media Forums Agent
Carley