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JaneG1
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Email Problems

Keep getting this message:

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

 

Have changed the password but still the same??

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DJ_Shadow1966
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Re: Email Problems

Hello

I have escalated to the VM forum team, one of the VM staff will be along in this thread to resolve it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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John_GS
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Re: Email Problems

Hi JaneG1

 

Thanks for posting and welcome to the community. My apologies for the email issues. I'll PM you now to assist further.

 

Kind regards,

 

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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JaneG1
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Re: Email Problems

Thanks for the quick response and for sorting out my problem

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John_GS
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Re: Email Problems

Thanks for joining me on PM, JaneG1

 

Just to update the thread, both mailboxes were enabled.

 

Have a great weekend,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"