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Email Password

AlanGearing
Joining in

on ‎02-12-2023 22:16

  1. I have the same issue trying to change my password.  I think it’s a Virgin problem as everything else runs perfectly on my machine.  It’s so hard to contact anyone at Virgin for help!  Hopefully someone at Virgin will contact me via email or phone.  Will let you know!
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Graham_A
Very Insightful Person
Very Insightful Person
In response to AlanGearing

on ‎07-12-2023 21:50

@AlanGearing Good to read that your issue has been resolved by Gareth going out on a limb and helping a non Virgin Media customer restore an orphaned account.

This will only be a temporary resolution as I am sure Gareth will have mentioned.  You should take all the necessary steps to move important emails from your virgin.net address to an offline storage and let your contacts know what your new email address is once you have created one.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Molly_T
Forum Team
Forum Team
In response to AlanGearing

on ‎09-12-2023 08:41

Hi AlanGearing 👋

Thanks so much for returning to this thread to share your experience with my colleague Gareth. 

It's lovely to hear, and truly makes a difference! I have ensured your feedback is passed on internally so he gets the recognition he deserves.

Don't hesitate to come back to the community for further support if you need it! We are always happy to help. 

Hope you have a lovely weekend! All the best. 🌞

Molly
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