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Email Password Nonesense

Joining in

Why is it so dam hard to change a password for one of my eamil accounts, i have tried several times myself, get an email saying all changed, try to log in and say password incorrect, virgin CS have also done this 5 times now and assured me everytime that its changed thier end, and as soon as try to log in, PASSWORD INCORRECT AGAIN,

Absloute joke, thta something that should be easy and straightforward, any ideas here???


Alessandro Volta

Get yourself a reliable email account with another provider, before Virginmedia email gives up altogether. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Forum Team
Forum Team

Hi @BallyBoy22 

Welcome to the community forums 

Sorry to hear that you're having issues with your email at this time. 

Can you try seeing in deleting you cache/cookies from the browser and device allows you to use your new password to gain access to your online account. 

Keep us posted with how you get on. 

Here to help 🙂
Virgin Media Forums Agent

Thank you for your reply, but this had no effct at all, still saying incorrect email / password.

Virgin CS have told me thta this is been done thier end 5 times now and i still can't access my own email account, redicoluos and super annoying, that a simple process can't be done by either myself or even VM themselves.

Thanks for getting back to us @BallyBoy22  advising that this hadn't worked. 

How are you trying to get access to your emails, is it through our website, or are you accessing through a web client like gmail/outlook or through your mobile mail app?

Do you get the same error on other device at all?

Here to help 🙂
Virgin Media Forums Agent