Menu
Reply
vantheman247
  • 11
  • 0
  • 0
Tuning in
622 Views
Message 1 of 6
Flag for a moderator

Email Not Available

Hi,

I have an @ntlworld.com email address for in excess of 10 years and never any issues.

Yesterday morning outlook stopped receiving or sending Mail.

I logged into my account and tried to retrieve my mail only to be greeted by "mail box not available"

I called 150 this morning, the person on the phone played around for a while " basically changed my login password" 

After around 30min's of logging in and out he gave up .

I have checked all incoming/outgoing addresses ports etc and these are correct.

Still not working.

As you can understand this is very frustrating.

Please help.

Dave.

0 Kudos
Reply
Paul_DN
  • 8.74K
  • 458
  • 901
Forum Team
Forum Team
599 Views
Message 2 of 6
Flag for a moderator

Re: Email Not Available

Hi vantheman247,

 

Thanks for reaching out to us sorry to hear you are having issues getting emails, this is something we are aware of, so I can help further I would like to invite you into a private chat, please look out for my invite, please click on the purple envelope top accept.

 

Regards

 

Paul.

0 Kudos
Reply
vantheman247
  • 11
  • 0
  • 0
Tuning in
572 Views
Message 3 of 6
Flag for a moderator

Unable to access EMail

Hi,

I have an @ntlworld.com email address for in excess of 10 years and never any issues.

Wednesday morning outlook stopped receiving or sending Mail.

I logged into my account and tried to retrieve my mail only to be greeted by "mail box not available"

I called 150 this morning, the person on the phone played around for a while " basically changed my login password" 

After around 30min's of logging in and out we gave up .

I have checked all incoming/outgoing addresses ports etc and these are correct.

Still not working.

As you can understand this is very frustrating.

Please help.

Dave.

0 Kudos
Reply
Graham_A
  • 18.42K
  • 2.63K
  • 7.77K
Very Insightful Person
Very Insightful Person
565 Views
Message 4 of 6
Flag for a moderator

Re: Unable to access EMail

@vantheman247  Have you responded to the Private Message that @Paul_DN sent you yesterday offering assistance?

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
vantheman247
  • 11
  • 0
  • 0
Tuning in
553 Views
Message 5 of 6
Flag for a moderator

Re: Unable to access EMail

Thank you Graham,

Paul's got it working in a heartbeat.

 

Dave

 

0 Kudos
Reply
Paul_DN
  • 8.74K
  • 458
  • 901
Forum Team
Forum Team
542 Views
Message 6 of 6
Flag for a moderator

Re: Email Not Available

Hey Dave,

 

Thanks for coming back to me, really glad to hear resetting your email our end has now resolved your issue, you have now made me also want a Bacon Sandwich, I hope you enjoyed yours.

 

Kind regards

 

Paul.