Virgin Media Community

[vantheman247]

Hi,

I have an @ntlworld.com email address for in excess of 10 years and never any issues.

Yesterday morning outlook stopped receiving or sending Mail.

I logged into my account and tried to retrieve my mail only to be greeted by "mail box not available"

I called 150 this morning, the person on the phone played around for a while " basically changed my login password" 

After around 30min's of logging in and out he gave up .

I have checked all incoming/outgoing addresses ports etc and these are correct.

Still not working.

As you can understand this is very frustrating.

Please help.

Dave.

[Paul_DN]

Hi vantheman247,

Thanks for reaching out to us sorry to hear you are having issues getting emails, this is something we are aware of, so I can help further I would like to invite you into a private chat, please look out for my invite, please click on the purple envelope top accept.

Regards

Paul.

[vantheman247]

Hi,

I have an @ntlworld.com email address for in excess of 10 years and never any issues.

Wednesday morning outlook stopped receiving or sending Mail.

I logged into my account and tried to retrieve my mail only to be greeted by "mail box not available"

I called 150 this morning, the person on the phone played around for a while " basically changed my login password" 

After around 30min's of logging in and out we gave up .

I have checked all incoming/outgoing addresses ports etc and these are correct.

Still not working.

As you can understand this is very frustrating.

Please help.

Dave.

[Graham_A]

@vantheman247  Have you responded to the Private Message that @Paul_DN sent you yesterday offering assistance?

[vantheman247]

Thank you Graham,

Paul's got it working in a heartbeat.

Dave

[Paul_DN]

Hey Dave,

Thanks for coming back to me, really glad to hear resetting your email our end has now resolved your issue, you have now made me also want a Bacon Sandwich, I hope you enjoyed yours.

Kind regards

Paul.