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Email Locked

Hello

I have just received a text saying that my email has been hacked due to spam being sent and my email account is suspended and go to virginmedia.com/lock to sort this out. On my own investigation, there is no evidence of this and I can still send and receive an email so the account is not locked?

[MOD EDIT: Subject heading changed to assist community]

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Community elder
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Message 2 of 7
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Re: Email hacked

this is the URL you have been told to go to
https://www.virginmedia.com/help/virgin-media-mail-my-email-account-is-locked

use that URL as opposed to the one you received in the TXT (just in case the TXT is spam and making you go to a false URL).
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Very Insightful Person
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Message 3 of 7
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Re: Email hacked

Check other email addresses that you may have created under the account; you can see these listed under My Virgin Media > My Profile > Manage Accounts.

OT, not sure how a text message URL of virginmedia.com/lock would point at anything but virginmedia.com.

 

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Re: Email hacked

Yep, I checked everything but all is ok I even received a letter yesterday telling me what I needed to do. All our passwords are changed often to reduce this sort of thing

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Forum Team
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Message 5 of 7
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Re: Email hacked

Hi grahil23

Sorry to hear this, 

Would you like me to have a look for you

If so, I will send you a private message to get things rolling 

Gareth_L

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Message 6 of 7
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Re: Email hacked

I have sorted this out at present but the that's the second family member this year!!

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Message 7 of 7
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Re: Email hacked

Hi grahil23,

 

Thanks for coming back to us and glad to hear you managed to sort this out and that you are vigilant with keeping your accounts secure.

If you need anything else pop back anytime.

Many thanks,

Zoie